The PEMA Helpline
what is the pema helpline?
The PEMA Helpline is a nationwide, 24-hour support service staffed by Phone Support Workers. It provides mental health support, service information, referrals for case management, and crisis intervention to residents of Bhutan.
What are the immediate services we provide?
The Helpline can:
- Provide information on support and services available in Bhutan, as well as information on mental health, substance misuse, or life challenges.
- Refer for Case Management Support for individuals experiencing gender-based violence, those concerned about a child who may be in danger or neglected, or individuals seeking adoption support.
- Provide Support for individuals or their family members and friends who are emotionally distressed or worried about how to manage a life problem.
- Provide crisis intervention and support for suicidal ideation, self-harm, violence, or other risks. These responses may require the deployment of police or ambulance services
A Phone Support Worker provides information about The PEMA Secretariat or other support services and phone support sessions to those in psychological distress or who are requesting information about mental health, substance use, or lifestyle challenges. They are not counselors and cannot provide therapy; however, they can support individuals with their current situations and link them to the most appropriate service in their area for ongoing support.
If you’re outside of Bhutan, the Helpline can help you access services in your area.
Confidentiality and Consent
Informed consent is sought from all individuals who wish to access the Phone Support Service. Consent is a person’s decision, given voluntarily, to agree to their information being used, stored, and/or shared by the Helpline.
All conversations with The PEMA Helpline are confidential; however, there are some instances where Phone Support Workers may share your information:
- If you report that you are going to hurt yourself.
- If you report that you are going to hurt someone else.
- If we have reason to suspect a child is at risk of harm.
- If we become aware of illegal activity, such as drug trafficking.
Phone Support Workers may seek supervision or consult with other professionals for optimal care and professional development. These conversations also remain confidential.
If you’re worried about confidentiality, you can discuss it with your Phone Support Worker when you call.
How to access our services
To access The PEMA Helpline, call 1098 or 1010 or email helpline@thepema.gov.bt